HALO Prescription Management Services is committed to the right to privacy and the protection of personal information in accordance with the new privacy laws.
Whose personal information do we collect?
Individuals from whom we collect personal information include;
- Our patients
- Health professionals
- Business contacts
Why do we collect personal information?
If an individual is acquiring a product or service from HALO Prescription Management Services, we will collect and hold their personal information to;
- Provide the required service.
- Administer and manager those services including charging, billing and collecting debts.
- Conduct appropriate checks for credit worthiness.
- Maintain and develop our business services and relationships.
If you are a patient, for legal reasons when you provide a prescription from your doctor or when you request us to provide you with a particular medicine, we need to collect personal information for the purpose of dispensing your prescription or providing you with the medicines. We are required by law to disclose this information to government regulatory bodies (ie under Pharmaceutical Benefits Scheme) if the medicine is subsidised by the Commonwealth Government only. We will retain this information for the purposes of managing our relationship with you in the future which may include providing you with information about managing your health condition, if you consent.
Furthermore, when you purchase products and service from HALO Prescription Management Services you may provide us with personal information. For example, we collect personal information about you if you request a home delivery, make a lay-by purchase or if you order products by telephone. We do not disclose this information for any purpose other than providing you with the products and services that you requested.
Periodically we may use information collected from our dispensary to conduct market research, however all information is de-identified and your privacy will be completely protected. We never identify your personal information to third party marketing agencies.
What personal information do we collect?
The information collected from individuals may include and individuals;
- Current and previous address
- Telephone number
- Email address
- Other information as appropriate.
Storing personal information
All personal information is electronically stored in an encrypted dispensary database. The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss, and from unauthorised access, modification or disclosure. We do this by;
- Requiring all staff to protect patient confidentiality at all times during verbal and non-verbal communication.
- Providing a private area for personal interactions.
- Restricting internet access to all dispensing terminals to key personnel.
- Access control measures into the pharmacy premises.
Accessing your personal information
You have the right to access your personal information, subject to any exceptions allowable by law. Individuals need to write a letter or send an email to;
The Privacy Officer
HALO Prescription Management Services
69 Victoria Street, East Gosford NSW 2250.
You will then be contacted by the pharmacy and once your identity is confirmed we can provide you with access to your personal information. You can also do this to correct inaccurate information or complain about a breach of your privacy.
If you would like further information about your privacy and how it should be collected, handled and protected, please refer to the Privacy Commissioner’s Website.